Frequently Asked Questions
Everything you need to know about your xTool experience.
What is the standard shipping time for xTool laser cutters?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary depending on the destination and customs clearance.
What is your return policy for machines and accessories?
We offer a 30-day return policy for unused and unopened items. If the machine has been used, a restocking fee may apply, and the return must be authorized by our technical support team.
Do xTool products come with a warranty?
Yes, all xTool machines come with a 12-month limited warranty covering manufacturing defects. Consumables like laser tubes and lenses have specific warranty periods detailed in the product documentation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna for eligible customers.
Is technical support available if I have trouble setting up my device?
Absolutely. We provide comprehensive technical support via email, live chat, and our extensive online help center which includes video tutorials and step-by-step assembly guides.
Are xTool machines compatible with third-party software?
Most xTool machines are compatible with our proprietary xTool Creative Space (XCS) software as well as industry-standard software like LightBurn.