Returns & Exchanges

At xTool, we stand behind the quality of our laser cutters and engravers with a 30-day money-back guarantee to ensure you have the perfect creative tools for your projects. If you are not completely satisfied with your purchase, we offer a streamlined return process for all eligible hardware and accessories.

Return Process

• 1.
  Submit a Request

  Contact our customer support team within 30 days of delivery to initiate your return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the item in its original factory packaging, including all included laser modules, cables, and safety equipment to ensure safe transit.

• 3.
  Ship the Product

  Affix the provided shipping label and drop off the package at an authorized courier location; we recommend keeping your tracking receipt for verification.

• 4.
  Inspection and Refund

  Once our technicians verify the machine's condition, your refund will be processed back to your original payment method within 7-10 business days.